General Questions
Where are you located?
Gardens Arcade Kikuyu. 3rd Floor. Suite B2. Kikuyu Rd. Kikuyu Township.
We are open Mon - Fri 9am - 4pm
Is it safe to use VituZaMajuu.com to shop and ship?
Yes!
We have put in place safe procedures to handle and ensure 100% delivery of all shipments with us as well as protect customer data provided to us.
*We offer free insurance cover of up to a declared value of KES 10,000/- but we can help you get extra insurance cover for your package against damage or loss.
How long does it take to ship from USA and UK?
It currently takes about 1 month to ship from USA and about 1 - 2 weeks from UK with VituZaMajuu.com
What are your rates?
The shipping rate from USA is from 2,400 per Kg all inclusive of shipping and clearance while from UK, rates from 1,600 per Kg.
Please see our full shipping rates and other charges here.
How do I pay for my order?
We currently accept the following options:
MPESA PayBill Number or Bank Transfer or any other method indicated at the bottom of your invoice when we send it.
We STRICTLY do not accept CASH payments.
Do you deliver to my doorstep?
Yes, we do.
You can choose to pick your shipment on arrival from our office or deliver to you same day with a boda boda or next business day deliver via Fargo Courier or G4S.
Can I shop from any site?
Yes, you can.
As long as they can deliver to our US or UK address. Sign up here to get your personalized address.
Can I ship anything?
You can ship most items classified as general cargo.
However, some items may be prohibited from import by local Kenyan regulations or export country (US or UK) regulations or airline regulations. Some items are restricted meaning that you will need to get a permit from the issuing authority before we can import for you. See list of items here.
Contact us for advise if you're not sure.